Who we are
Suggested text: Our website address is: https://physiotry.com.
1. Introduction
Physiotry is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, mobile application, or use our physiotherapy services, including clinic visits, home physiotherapy, and virtual consultations.
By using our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal details such as name, age, gender, phone number, email address, and location
- Health-related information shared voluntarily for assessment and treatment purposes
- Appointment details, treatment records, and exercise plans
- Payment-related information (processed securely through third-party payment providers)
- Technical data such as device information, IP address, and usage patterns when using our website or app
3. How We Use Your Information
Your information is used to:
- Schedule and manage appointments
- Provide physiotherapy assessments and treatment services
- Develop personalized rehabilitation and exercise plans
- Communicate regarding sessions, updates, and support
- Improve our services, website, and user experience
- Meet legal and regulatory requirements
We only collect information that is necessary for providing our services.
4. Health Information and Confidentiality
Any medical or health-related information shared with Physiotry is treated as confidential and used solely for therapeutic and care-related purposes. Access to such information is limited to authorized professionals involved in your care.
5. Virtual and Tele-Physiotherapy
For online consultations, Physiotry may use third-party communication platforms such as video calling or messaging services. While we take reasonable precautions, Physiotry is not responsible for privacy issues arising from third-party platforms beyond our control.
6. Data Sharing and Disclosure
Physiotry does not sell or rent your personal data. Information may be shared only in the following cases:
- With physiotherapists and staff involved in your treatment
- With trusted service providers supporting payment processing, technology, or operations
- When required by law or regulatory authorities
All third parties are expected to maintain confidentiality.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss. However, no method of digital storage or transmission is completely secure, and absolute security cannot be guaranteed.
8. Cookies and Website Usage
Our website may use cookies or similar technologies to enhance user experience, analyze traffic, and improve functionality. You may choose to disable cookies through your browser settings.
9. User Rights
You may request to:
- Access or update your personal information
- Correct inaccurate details
- Withdraw consent for non-essential communications
Requests can be made through our official contact channels and will be addressed within a reasonable timeframe.
10. Data Retention
We retain personal and health information only for as long as necessary to provide services, meet legal obligations, or maintain clinical records.
11. Changes to This Privacy Policy
Physiotry may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services indicates acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact Physiotry through our official communication channels.